Log in to submit a repair request for any of your registered devices, track the status in real time, and get notified at every step — from collection to return.
Access is by invitation only — your credentials are sent by email when your account is created.
From registration to repair completion — here is the full journey.
A member of our team registers your account in the system.
We email your username and a temporary password to your registered email address.
Log in, select the affected device, describe the issue, and submit your request.
We dispatch a field agent to pick up the device. You will be notified by email when they are on the way.
Once repaired, your device is returned. You receive a confirmation email and can leave feedback.
Your portal gives you full visibility over all your repair requests.
See every repair request you have ever raised with its current live status.
Get notified when a collector is dispatched and when your device is on its way back.
Raise a new repair request for any of your registered devices directly from the portal.
Each ticket shows a complete history of every status change from open to closed.
Rate your experience once your device is returned. Your feedback helps us improve.
Your account is created by our team. Only registered customers can access the portal.
If you are an existing customer with an email on file, sign in using the credentials that were sent to you. Don't have an account? Contact our office and we'll get you set up.
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