TechSupport connects customers, field agents, and technicians in a single workflow. Customers raise repair requests online; our team collects, fixes, and returns devices — with full visibility at every step.
A simple end-to-end process — from the moment you raise a ticket to the day your device comes back.
Registered customers log in, select the faulty device, and describe the issue. A ticket is created instantly and the team is notified.
An operator assigns a field agent. The customer receives an email when the agent is dispatched. The agent records the pickup on the mobile app.
A technician diagnoses and repairs the device. Once returned, the customer is notified by email and invited to leave feedback.
Each person in the chain has exactly the tools they need.
Log customer complaints, assign field agents, manage devices and customer records.
Use the mobile app to acknowledge, collect, and return devices with GPS and photo evidence.
Diagnose faults, record repairs, request replacements, and mark jobs complete.
Submit repair requests online, track live ticket status, and receive email updates throughout.